What To Expect When Checking In
Allow us to explain our check-in process, what that means and what will happen once our client arrives at the dealership.
You will want to be here as close to your check-in time as you can. Getting here early means you will have to wait, and getting here late could result in you losing your place in line.
Once you arrive, your factory-trained service advisor will be ready for you with all of the information you just gave during your check-in request. During this time, they will review yours concerns and requests with you and possibly ask questions that will help the factory-trained technician diagnose your concerns. They will also add any additional items you may want.
The second step in the check-in process is when you and your factory-trained service advisor will walk around your vehicle to collect numbers off your vehicle and do a quick visual inspection.
The third step of the check-in process is when it will be determined which department and which factory-trained technician will be the one best suited to diagnose, repair and/or perform maintenance on your vehicle. That decision will be based on what you and your factory-trained service advisor discussed and saw during the earlier part of the check-in process. Once that is determined, we will then look at the schedule of that department and factory-trained technician, and that will determine approximately when your vehicle will enter our state-of-the-art service center.